SHIPPING, RETURNS & LEGAL DISCLAIMER
Last Updated: November 10, 2025
1. SHIPPING & DELIVERY
Processing Time:
Orders are typically processed and handed to our shipping carriers within 1–2 business days (Monday–Friday, excluding holidays). In rare cases of high order volume, a short delay may occur. You will receive a confirmation email with tracking information once your order ships.
Tip: If you don’t see it, please check your spam or junk folder.
Carrier Partners:
We partner with USPS, UPS, and FedEx to provide reliable delivery. Once a package has been transferred to the carrier, it is in their possession. While we monitor shipments closely, NRG BioLabs cannot control or guarantee carrier transit times or handling.
Tracking Your Order:
For real-time delivery updates, use your tracking number directly on the carrier’s website.
Shipping Insurance:
- All orders include shipping insurance against carrier loss or damage
- Lost Packages: A waiting period of 20 business days from the carrier pickup date is required before a package can be declared lost and a claim filed
- Damaged Packages: Contact us within 3 days of delivery if your order arrives damaged
- Please include clear photographs of the damaged items and the shipping box (inside and outside). These images are required by our insurance provider to process any claim
- Theft: Insurance does not cover theft after a carrier confirms delivery. NRG BioLabs is not liable for stolen packages once marked as delivered
2. RETURNS & REFUNDS
Our Commitment to Quality
We stand behind the quality of our products and value the trust you place in us. That’s why we offer a 30-Day Total Satisfaction Guarantee. If for any reason you are not fully satisfied with your purchase, we will make the return and resolution process as simple as possible. Just contact us to request return authorization, and we will walk you through the next steps.
All returns require pre-approval, so please reach out to obtain an RMA before sending any items back. Once we receive your return, refunds are processed promptly and issued back to the original form of payment whenever possible. Return shipping costs are the responsibility of the customer.
Please note that refunds apply only to products that are sealed and unopened. Any items that have been opened or show signs of use are not eligible for a refund. However, opened products may be considered for replacement on a case-by-case basis, provided the return is pre-authorized in advance.
The return window is valid for 30 days from the confirmed delivery date. Requests beyond this time frame may be reviewed individually.
Your satisfaction is important to us. If you have any questions or need assistance, feel free to contact us via email or through our contact page.
Returns, Exchanges, and Refunds
We offer a 30-day return policy that we believe sets a high standard within the industry. If you are not satisfied with your purchase, you may contact us to request a resolution.
Products Eligible for Return:
Only sealed, unopened items are eligible for a refund. Opened products are not eligible for refunds but may qualify for a replacement if approved in advance.
All returns must be pre-authorized before being sent back.
The 30-day return period begins on the date delivery is confirmed by the carrier. In certain situations, exceptions may be considered, so we encourage you to reach out if you have any concerns. Our goal is to ensure you have a positive experience, and we are always willing to work with you to resolve any issues.
Damaged or Defective Items:
We stand behind the integrity of our products. If an item arrives damaged or is suspected to be defective, you must notify us within 3 days of delivery. If you believe a product is defective, we require proof via an accredited third-party lab test result. Anecdotal claims are not accepted. Clear photographic evidence of the issue is required. Upon review and approval, NRG BioLabs may, at its discretion, issue a replacement or refund for the affected product.
Missing Items:
If an item is missing from your order, please contact us within 3 days of delivery with your order number and details of the missing item. We use a double-verification checklist system and keep photos of each outgoing order on file for 3 business days. Once verified, we will promptly ship any confirmed missing item.
Fraud Prevention:
- We photograph every shipment before dispatch, including the order contents and shipping label
- High-value shipments may require a signature upon delivery
3. PRODUCT TESTING & QUALITY GUARANTEE
We are confident in the purity, accuracy, and research-grade quality of every product we ship.
If you choose to have a compound tested by an accredited third-party laboratory and the results show:
- Purity below 95%
- Actual content more than 10% under the labeled amount
Then NRG BioLabs will:
- Cover the cost of the test
- Issue a full refund, store credit, or replacement for that product
Important Notes:
- This guarantee does not apply to peptide salts where the labeled dosage reflects the entire compound and the active yield is scientifically known to be lower
- The testing lab must be accredited, and results must be verifiable directly by phone with a facility located in the United States
4. CHARGEBACK POLICY
Initiating a chargeback without contacting our support team first is considered a breach of policy.
If a chargeback is filed:
- Your customer account (name, email, and shipping address) will be permanently banned from future orders with NRGBioLabs.com and may be reported to an industry-wide fraud prevention network
- The dispute will be contested with all relevant order records, shipping logs, and policies
- If resolved in your favor, a $35 administrative processing fee will be deducted from any future credit or refund
5. CONTACT US
Your satisfaction and trust are important to us. For any issues related to shipping, damage, or order discrepancies, please contact our support team before initiating any other action.
📧 Email: support@nrgbiolabs.com
📍 Address: 1401 21st St. Ste R, Sacramento, CA 95811